FAQS
Where can I track my order?
If you want to track your order, you can include your order number here and see the current status of your order
How much is shipping?
We charge a standard shipping fee of $ 4.95 per order worldwide. We also have an of Expedited Express Shipping $ 80 for everyone.
What is the difference:
Standard Shipping $ 4.95: Delivery time is 20-45 days, depending on the place shipped
Expedited Express Shipping $ 80: Delivery time is 7 to 14 days, depending on where it will ship.
How long does it take for an order to arrive?
It depends on the type of shipment you choose when making your purchase:
Standard Shipping $ 4.95
Expedited Express Shipping $ 80
The standard delivery time for your product is 20 to 45 days. If for reasons beyond our control the order delays delivery, you can send a message
Do you Deliver Products Internationally?
Pure Seecrets successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.
Can I cancel or change my order?
We Really Are Fast!
You have 12 hours after making your purchase to cancel or modify the data of your order as (Color, size, model, etc.)
Once the order is processed in our warehouse, no changes can be made.
Keep these recommendations in mind.
My tracking number does not work?
Once we send your tracking number to your email, you must wait 5 to 10 business days to update your tracking. That does not mean that your order is stopped. It is only a lack of updating on the part of our shipping service, but your order is in transit
I ordered 2+ items, but only received one... where's my order?
When you order multiple items at a time, they may be shipped separately as to keep the total perceived value of the order low, thus avoiding any extra duty or sales taxes added by your local Customs. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way!
How do I contact you?
If you have any questions that are not on this FAQ page, reach out to us through the "Contact Us" tab above.
I am asked to present my identity documents and a photograph showing the 4 numbers on my card, is that legal?
100% legal
We often do this type of verifications.
The goal is to avoid purchases with stolen or cloned cards.
Collaborate with us when these problems arise.
We want to keep our customers happy!
What can I do if my order never arrives?
If you have already spent the maximum time of delivery of your order that is 45 days and your order does not arrive.
Please contact us immediately at
We will verify that is what happened.
The order was lost
The order was never processed
The order was stopped by the authorities of his country.
The order is in your local post office.
Once verified your case, we can give solution to your case and do everything possible to give you a solution.
If in case the order was lost and never reached its destination, we will refund 100% of your money.
Our maximum interest is that our customers are happy.
How Secure is my Personal Information?
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Does Pure Secreets offer a Quality Guarantee on the Products it Sells?
If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality to ensure that we give our customers only the very best.